Privacy Policy

How we use and protect your personal details

We don't like people invading our privacy, so we'll always ensure that your privacy also remains just that, private. All personal information which you submit to us either via our website, via email, over the phone or by regular post will be protected by us to the fullest extent possible. We will never attempt to sell your information on to a third party or disclose it to anyone without valid need, and in the rare occasion that we should ever need to pass your details on to anyone (for example, law agencies or the police if requested), we will always attempt to contact you first.

This Privacy Policy was last updated on 25th May 2018

We collect personal information about you and your services with us for our own records, and to provide an effective and reliable service to you. Some of the ways in which we will use your personal information are as follows:

To contact you regarding any of the services you have with us, either to alert you to changes with these services, downtime notifications, renewal reminders and any suspension or cancellation notifications where applicable;

To identify you on our Customer Centre;

To contact you from time to time via email regarding new products and services, changes to existing products and services or any other changes we deem to be important;

To ensure you are registered as the legal owner when registering and transferring domain names;

Under the new GDPR rules we are also required to comply with a few additional regulations. You can request that we amend or remove any data we hold about you if required. You also have the right to complain to the ICO if you believe we haven't taken care of your personal data.

We don't currently send marketing emails so no opt-out is currently present for this, we only send regular emails to customers for the purposes of notifying about service status, renewals and other important information required for us to operate an effective service.

We will never sell your data to third parties, although your data may be transferred securely to our third party operators for the purposes of maintaining services we offer to you (such as our domain registrars), and also for billing purposes. Only data relevant to the purpose is sent in these cases. Our third parties are also compliant to protect your data in the same way we do.

If you have any further queries regarding the information we store about you and your services, or if you would like a report on the information we're currently holding on your customer account, please email us at mail@hartserver.net and we'll be happy to provide this free of charge.

We are registered with the ICO as a data controller, and our registration entry can be verified here.